Frequently Asked Questions

1. How do I measure to determine what size half chaps I need?
To determine what size half chaps would best fit you, make sure that you are wearing the pants that you normally ride in. It is also helpful to have someone do the measuring for you. For the width measurement, use a soft tape measure and measure around the widest part of the calf over clothing. For the height, stand in bare feet and bend at the knee slightly, measure from the crook of the knee to the floor. Our sizing guide is in each half chap product listing.
 

2. Can I have more than one line of text engraved on a plate?
Most plates can handle up to two lines of text, with the exception of our stall plates, item numbers 2034, 2044, 2035 and 2033K. These items can accommodate three lines of text. Please keep in mind, the more lines of text, the smaller each character will be. We recommend choosing either Roman 3 or Roman Upper & Lower typestyles for engraving with more characters.
 

3. How many letters, per line will look best on an engraved plate?
We like to keep engraving limited to about 18 characters per line. The more characters, the smaller the letters become. If you have a high amount of characters we recommend choosing either Roman 3 or Roman Upper & Lower typestyles.
 

4. How do I properly measure for a dog collar?
To properly measure for our dog collars, use a soft measuring tape and gently wrap it around your dog’s neck. Adjust so that the tape measure is as snug as your dog would wear their collar, remembering that long hair dogs often have a little extra wiggle room because of their coat. We do recommend that if your dog measures right between sizes, to order the size smaller, as leather can stretch about an inch with wear.
 

5. Can a special order a color combination or custom item that I do not see on the website?
Please reach out to Kristin@darbeecenter.com  with inquiries for custom products or color combinations. We will reach out to Perri's with your request and get a cost for the custom item. Most custom orders do cost more, due to the time it takes to create, cut, and sew one item to your specifications. Their ability to accept custom orders will also depend on current production volumes of their leather workers.
 

6. Can you ship over seas?
Yes we can! please e-mail us at Kristin@darbeecenter.com with your name, the product(s) you are interested in and your address. We will respond with your merchandise total and a shipping quote. Once you approve the total, we will contact you for your payment information.
 

7. I ordered the wrong size, how can I exchange it?
If the product is not custom engraved, no problem! There are no re-stocking fees, you only need to pay for the shipping. Just contact Kristin@darbeecenter, and we will be happy to walk you through the exchange process. If the item is engraved, we do not offer returns or exchanges on these products. If you have any questions on sizing, please contact us before ordering.
 

8. I purchased an item a few years ago, now I want a replacement, but I do not see it any more on your website, how do I find it? Perri’s Leather we are always looking to bring our customers new and exciting products. Unfortunately, when we bring in items, we must discontinue something else. please contact us at Kristin@darbeecenter.com to see if we can recommend a comparable product 
 

10.  When will my order ship?  in-stock, non-personalized orders typically ship within 5 business days. A customer representative will reach out to you if any items are back ordered or out of stock. Personalized orders ship within 2-3 weeks, 

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11. What is your return policy?
STOCK ITEMS: we will offer you a full refund for the purchased amount or an exchange within 30 days of purchase on unused products . Proof of purchase is required.  There is an $10 restocking fee and you will need to pay for the return shipping. 

CUSTOM ITEMS: We do not offer returns or exchanges on engraved, embroidered or customized products. If you have any questions on sizing, or product, please contact customer service at the above number before ordering.

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CLOSEOUT ITEMS: All closeout items are final sale; no refunds or exchanges.

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DEFECTIVE ITEMS: We take great pride in offering exceptional quality products. If for some reason your product fails due to a manufacturing defect within one year of purchase, we will replace the damaged piece or product. We require proof of purchase and a photograph of the defect. Both can be e-mailed to kristin@darbeecenter.com,  and we will reach out to Perri's on your behalf.